Customer Service And Onboarding Specialist

Job summary
Seeking highly skilled Customer Service and Onboarding SpecialistExpertise in both frontend and backend Customer Service and Onboarding processesResponsible for managing customer-facing front end and backend systems
Job seniority: mid-to-senior level
Responsibilities
• Manage both frontend and backend Customer Service and Onboarding processes• Provide top-notch Customer Service through various communication channels• Work closely with sales and technical teams for effective onboarding• Troubleshoot customer issues and provide solutions• Develop and maintain comprehensive knowledge base• Monitor customer feedback and report trends• Collaborate with internal teams to resolve issues• Seek opportunities for improvement in processes and systems
Requirements
• Bachelor's degree in business administration, communication, or related field• Proven experience in Customer Service or customer-facing roles• Experience in both frontend and backend Customer Service and Onboarding processes• Excellent verbal and written communication skills• Strong interpersonal skills and ability to build rapport• Demonstrated problem-solving skills• Ability to work independently and prioritize tasks• Proficient in Microsoft Office and Customer Service software• Familiarity with CRM systems is a plus
Key Skills Needed
• Excellent verbal and written communication• Strong problem-solving skills• Interpersonal skills• Independence and prioritization• Proficiency in Microsoft Office• Familiarity with CRM systems