Address- The individual in the jewelry retailing store engages with the customers, understands the buying requirement of the customers, explains the offerings of the store, assists them in choosing jewelry and completes the sales transaction.
- The individual manages multiple sales counters of diverse product category and take customized jewelry orders from the customers.
- Customer-centric approach.
- Good Communication Skills
- The individual should also be presentable and target oriented.
- Ability to multitask
- Understand the customer s requirement ask both open and leading questions to assess the customer s requirements
- Make customers feel comfortable through pleasing behavior, being polite and listening to their requirement.
- Engage Customer in seeking feedback regarding various criteria s
- Ensure that customer is engaged during the entire buying process.
- Explain the broad variety of jewelry products available in the store
- Capture accurate details with respect to customer order for customized jewelry.
- Maintain good rapport with all customers
- Responsible to achieve sales target on daily basis assigned by the seniors
- Continuous improvement towards conversion rate.
- Complete focus on closing each sales transaction with detailing.
- Encourage customers to buy additional products and contribute towards cross selling.
- Participate and execute various promotions in the store following the guidelines set by the Marketing department.
- Ensure complete adherence towards Store s Standard Operating procedures.
- Protecting company s IPR and unique selling proposition from being disclosed to competitors.
- Prevent leak of new designs/ plans to competitors by reporting on time
- Prevent leak of company s pricing policy and promotional strategies
- Report IPR violations observed in the market, to manager or company head
Skills: Customer Engagement, Operations
Experience: 1.00-2.00 Years
