Customer Support Executive For Sales

Does generating business and revenue excite you Are you passionate about Customer support/Sales and achieving your targets month on month Because this role requires someone who is passionate about Customer Support/Sales. We are an Online Fashion jewellery Ecommerce Startup in the business for the past 6 years and going strong. We help fashion enthusiastic buyers to choose Bollywood inspired jewellery with more than 500 unique designs in more than 40 colors. Your role will be to interact with these customers on various Social Media chat platforms, WhatsApp and phone calls and help them in making their buying decisions quickly by creating a WIN-WIN
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Job type: Full time
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Age: Between 25-40 Y/O
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Gender: Female (preferable)
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Location: Vikhroli, Mumbai
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Academic qualification: Any graduate/post graduate.
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Experience desired: Customer Support/Sales experience in Ecommerce Space would be preferable, 2+ years of Customer Support/Sales Experience in a must
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Desired Skills:
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Should be excited to join a high-performance oriented team and culture Well versed with technology (basic proficiency would be required)
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Fluency in English and Hindi is required (2+ languages are preferable)
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Effective Communication and articulation skills
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Must be an attentive listener
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Good level of grasping, understanding, comprehending skills
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Must possess the ability to learn, unlearn & adapt to a fast-paced environment
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Being High on energy is a must Internet research capabilities for customers
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Should have the ability to give feedback and assess customers requirement and pitch different products (upsell and cross selling skills)
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Should be a go-getter and believer of first-time conversion
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Tasks and responsibilities:
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Customer Leads for Wholesale and Retail into successful orders
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Retargeting existing customers and generating repeat business from them
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Servicing existing customers with queries and pricing details and managing their orders
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Writing and predefining effective Sales Scripts for various customer facing scenarios
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Finding and partnering with Social Media Influences on YT, FB and Instagram
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List building of customers
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Customer Support/Sales reporting and Dashboard