Address Job Purpose and Impact
The Customer Service Executive - Modern Trade, will support a moderate scale of Customer Service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute Customer Service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of Customer Service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Other minimum qualifications may apply.
Preferred Qualifications
Bachelor’s degree in business administration, supply chain/logistics, or equivalent experience.
Proficiency in Microsoft Office and Customer Service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques. Excellent problem solving and Oral and written communication skills
