Customer Experience

• Service Delivery & data security
• Manage enterprise servers and collocation racks and SLAs.
• Implement infrastructure monitoring tools and practices.
• Coordination with Facility Management Team for Infrastructure availability reports & BMS
  

reporting.

• Customer Support
• Ensure quick and effective redressal of customer issues or escalations of problems in
  

coordination with SAM and PM team.

• Work as Service Account Manager from Nxtra for GB customers and for need based
• Vendor management
• Monitor performance of vendors, outsourced partners and ensure quality standards.
• Ensure availability of desired support from vendors and OEM partners.
• Visitors and DC services Feedback
• Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits.
• Take customer feedback in the defined format and forward the feedback to the central SPOC.
• Capacity Management
• Design and deploy dashboards for monitoring capacity availability and utilization of various DC
  

Products .Identify and generate a report on capacity utilization for review by the management.

• Tracking existing network inventory of all Datacenter locations including all network elements,
  

their connectivity configurations and periodic update of the same

• Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter
  

locations.

• Support functions
• Extend support to sales and marketing for Customer visits to Datacenter facilities.
• Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA
• Implement and retain customer in the manage services and colo domain.
• Provide monthly report to Revenue assurance department for customer deployed at
  

Datacenter.

Skills: Vendor Management, Service Delivery, Slas, Sales, Customer Support, Mis Generation, Data Security, utilization, Marketing, Annual Maintenance Contracts, Facility Management

Experience: 0.00-2.00 Years