Team Manager - Customer Experience

Company Description

IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations. IS GSC has grown to 430+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.

Job Description

The Information Services (IS) Team Manager leads and manages agile teams of 8+ people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors’ business excellence. The Team Manager is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Team Manager is responsible for ensuring that their teams understand expectations and how their work is tied to Portfolio performance. The Team Manager will manage any enterprise risk, provider relationships, and/or assets as required by the Portfolio Leader. Team Managers need to optimize their teams to achieve their Portfolio’s desired outcomes and be biased towards execution. The Team Manager understands logistics in general, their specific domain very well, how to foster DevSecOps, and how the Technology and Process Architectures work to enable Portfolio success.

KEY RESPONSIBILITIES·        

• Support their people’s development and career growth
• Develops strategic partnership with respective business stakeholders
• Completely aligned with Portfolio management
• Understand, support, and communicate the Global IS vision and strategy
• Embrace the Process Architecture
• Includes but not limited to Lean, Agile, and Scaled Agile Framework principles and practices
• Ensure the availability, security and performance of Portfolio system
• Deliver tangible business value through execution of a Portfolio’s initiatives, programs and projects
• Deliver continuous improvement across IS operational responsibilities with measurable outcomes
• Ensure their people understand how their work is tied to outcomes
• Overseeing enterprise risk management, provider relationships, and/or asset management as required by the Portfolio Leader

Qualifications

• Personal and professional alignment with Expeditors culture and ten critical success factors
• Proven experience as a logistics and technology oriented leader.
• Strong leadership, management, financial, communication and execution capabilities.
• Experienced problem solver, strong collaborator and able to provide clarity around complex topics.
• Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe).
• Assertive personality, interpersonal, action and outcome driven leadership.
• Ability to actively inspire, coach, mentor and motivate.
• Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders.

REPORTING STRUCTURE

• Manager, Senior Manager, or Director, Information Services

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement