Team Manager, Quality Services

Hi , Are you eager to make a huge impact on Amazon's product testing operations? Are you an energetic person ready to work with Amazon’s latest technology stack, services/tools and improve the end user experience through effective test management and process improvements!?
Amazon’s Books org is looking for a dynamic and talented Team Manager for managing Quality Services (DA) testing teams. Quality Services provides testing support of Devices. The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing. Manager, Quality Services would manage a team of quality service associates. They will be first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. They will monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. They review associates performance on regular intervals and ensure productivity & quality targets are met. Manager, Quality Services will also be responsible for performance management of all the reporting associates.
Flexible to work in Night shift
Key job responsibilities
- Manage a team (~15+ team members), undertakes task allocation to team members and manage test execution delivery based on schedule or SLAs
- Engage with stakeholders (Quality assurance teams) to seek inputs on task planning, delivery schedules and communicate with clear status reports/documentation
- Unblock team from challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience using data to influence business decisions
- Experience an operations, project or program Manager directly managing and developing front-line managers
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience managing project delivery