Content Risk Team Manager, Amazon

At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to have every book, ever printed, in any language, all available in under 60 seconds from anywhere in the world. The Amazon Kindle team is seeking a CRM (Content Risk Management) Team Manager for our Kindle Books Self-Publishing Operations.
Responsibilities:
· Lead and supervise a team of L3 reviewers and L4 specialists.
· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
· Accountability for setting and meeting team operational goals.
· Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs;
· Standard Operating Procedures development and roll-out, especially related to new process creation.
· Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
· This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Key job responsibilities
· Lead and supervise a team of 15 to 20 reviewers.
· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
· Accountability for setting and meeting team operational goals.
· Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs;
· Standard Operating Procedures development and roll-out, especially related to new process creation.
· Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
· This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques