Address Description
Interested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.
Alexa Data Services' (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
As Team Manager, you will be responsible to :
- Manage & monitor performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Track quality and utilization metrics
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies s
- Communicate effectively
Key job responsibilities
As Team Manager, you will be responsible for :
- Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
- Track quality and utilization metrics
- File and track tickets, following up on blocks to productivity
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
- Communicate effectively
A day in the life
As Team Manager, you will be responsible to :
- Manage & monitor performance on job or queue adherence, volume, and quality
- Support hiring and training of new Associates
- Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
- Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
- Track quality and utilization metrics
- Provide regular, formal & informal feedback to direct reports
- Identify and help implement process-related improvement using methodologies s
- Communicate effectively
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
Basic Qualifications
Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. - Proficiency in verbal and written communication skills - Experience in understanding performance metrics and developing them to measure progress against key performance indicators - Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role - Must have driven process improvements in the current role
Preferred Qualifications
- Experience with process improvement/quality control tools and methods - Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues - Excellent communication, strong organizational skills and very detail-oriented - Strong interest in hiring and developing people in their respective roles - Leadership experience in coaching and performance management - Experience in managing process and operational escalations - Experience with aspects of speech and language technology
