Address1) Service Delivery & data security
· Manage enterprise servers and collocation racks and SLAs.
· Implement infrastructure monitoring tools and practices.
· Coordination with Facility Management Team for Infrastructure availability reports & BMS
reporting.
2) Customer Support
· Ensure quick and effective redressal of customer issues or escalations of problems in
coordination with SAM and PM team.
· Work as Service Account Manager from Nxtra for GB customers and for need based
3) Vendor management
- Monitor performance of vendors, outsourced partners and ensure quality standards.
- Ensure availability of desired support from vendors and OEM partners.
4) Visitors and DC services Feedback
• Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits.
• Take customer feedback in the defined format and forward the feedback to the central SPOC.
5) Capacity Management
• Design and deploy dashboards for monitoring capacity availability and utilization of various DC
Products .Identify and generate a report on capacity utilization for review by the management.
• Tracking existing network inventory of all Datacenter locations including all network elements,
their connectivity configurations and periodic update of the same
• Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter
locations.
6) Support functions
• Extend support to sales and marketing for Customer visits to Datacenter facilities.
• Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA
• Implement and retain customer in the manage services and colo domain.
• Provide monthly report to Revenue assurance department for customer deployed at
Datacenter.
