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Form of workJob summary
DAT is seeking a Compliance Representative to join their Network Governance Team in Bangalore, India.The candidate should have compliance experience and strong customer service skills.DAT is a next-generation SaaS technology company in transportation supply chain logistics.
Job seniority: entry level
Responsibilities
• Handle inbound compliance related calls and emails.• Review requests for service for new and existing accounts.• Confirm customer eligibility for service and approve or deny based on criteria.• Monitor credit reviews on new and existing accounts.• Research and verify new accounts for service eligibility.• Verify and validate broker and carrier authority.• Resolve disputes and collect funds on behalf of carriers.• Maintain accurate customer records.• Provide customer feedback to improve DAT products and services.• Share potential sales opportunities with the sales team.
Requirements
• 2-3 years of experience in a phone queue or professional office environment.• Experience with insurance or trucking broker and carrier authority is desired.• Attention to detail and accuracy.• Ability to multitask and prioritize.• Excellent customer service and communication skills.• Positive attitude and reliable.
Key Skills Needed
• Compliance experience• Strong customer service skills• Active listening skills• Product knowledge• Ability to handle difficult situations• Record keeping skills• Ability to multitask and prioritize• Excellent communication skills• Positive attitude• Reliability
