AddressLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe’s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe’s customers. Lowe’s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe’s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.
Job Summary :
Lowe’s Pro Supply is a wholly owned subsidiary of Lowe’s Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking an Account Service Representative. The Accounts Service Representative must possess strong customer service skills and a good working knowledge of credit and accounts receivable. Knowledge includes, but not limited to processing credit applications, setting up accounts and maintaining account records. Strong organizational skills will be required to manage the flow of activities, tickets, property lists and credit applications.
Essential Duties and Responsibilities:
- Set up new accounts
- Process account change requests
- Responsible for responding to all inquiries within a turnaround time of 24 hours
- Generate, assign, maintain, manage and resolve all Zendesk tickets
- Answer incoming calls
- Handle returned mail Scanning
- Review/Approve ProCard Requests
- Review and maintain property list as they are provided
- Maintain strong communication with Outside sales reps, Customer Service and Management
- Assist with audits
- Handle data entry and general clerical tasks
Qualifications:
- Degree preferred or High school diploma or equivalent, with some college or equivalent work experience
- Minimum 3 years’ experience in Account Services (customer setup) required
- Perform data entry
- Able to multi-task and work independently
- Excellent written and oral communication skills
- Excellent organizational skills and attention to detail
- Handle a heavy workload in a fast-paced environment
- Must be able to work 8AM – 5PM schedule (overtime as needed)
- Successful passing of a pre-employment drug screen, background screen and driving record
Supervisory Responsibilities:
- Not normally required to supervise others.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
