Address Join Our Team at IndiaMART!
Are you a passionate and results-driven individual with experience in sales and client servicing? India's largest online B2B marketplace, is looking for dynamic professionals like you to join our team as a Business Manager in the Tele-Monthly Sales and Servicing department.
Position: Business Manager
Department: Tele-Monthly Sales and Servicing
Location: Noida
Roles and Responsibilities:
- Maximize revenue and achieve business targets through client renewals and upsells.
- Act as a consultant to clients, ensuring high levels of satisfaction through personalized solutions.
- Capture key feedback for client experience improvements through data analysis.
- Lead quality service demonstrations by the team on video meetings.
- Conduct regular team trainings and audits to maintain service quality.
What the Role Offers:
- Opportunity to manage and develop a team of 20+ executives and 3-4 team leads.
- Direct revenue ownership for 3000+ allotted customers.
- Drive best-in-class servicing practices to ensure client satisfaction.
Critical Skills of a Suitable Candidate:
- Excellent team-handling skills.
- Strong verbal and written communication abilities.
- Ability to multitask effectively.
- Effective decision-making abilities.
Qualifications:
- 70%+ marks in 10th and 12th.
- MBA or any equivalent degree from top-tier colleges.
- Minimum 1-2 years of work experience in team handling roles, preferably in client servicing and product selling.
