Avp – Finance Systems Operations, Gfoc

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role AVP – Finance Systems Operations, GFOC

Principal Accountabilities: 

• The role is expected to work collaboratively with project/program managers, internal process and business, external vendors, delivery partners including IT/ITID and subject matter experts to support and deliver targets as per Term of Reference (ToR), achieving milestones as per respective Project plans. Perform business analysis which entails translating business requirements & designs into detailed functional requirements followed by development of a technical solution.
• The role will lead to the candidate work in the build, data collation, analysis activities would also be in scope, initiation, requirements management and developing solution designs for problem statements involving the requirements of EUC reduction, effort saves & strengthening the controls.
• The role will also encompass project management activities such as change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback as prescribed by Change Governance Framework.
• Understanding and interpreting the data calculations and validation within the application.
• Evidencing a proactive approach – it is fundamental for this role that all stakeholders are kept informed of the progress of issues raised towards resolution
• Strong understanding of implementing various automation tools on large scale Banking / Finance projects is a must
• End to end understanding of the process within the agreed timelines or learning curve.
• The level of performance is in sync with the target set as per the SLA/KPI.
• Partnering with the IT for various systems to design and implement solutions as per requirement
• Responsible for the coordination and governance of controls used in the system.
• Evaluating technologies available for the implementing the solution
• Demonstrates HSBC Values with utmost professionalism
• Work in the ‘Digital enablement’ team and conduct trainings (if needed) as a subject matter expert for Xceptor, PowerApps, Python, Qlik and SQL and be a mentor/guide for the aspirants wishing to learn the digital technologies

Change Management

• Working with Business Users / application owners / Finance change delivery / Finance IT for any business, infrastructure or application change to understand / assess changes.
• Collaborate with the Application /Infrastructure Support Team during implementation on Live environment.
• Create UAT test cases and track them till sign-off received from stakeholders.
• Act as an SME for the processes, and deliverables of the project.
• Understanding of DevOps Model and Agile methodology

Customers / Stakeholders

• Engage with various stakeholders to understand the criticality and customer requirements and drive requests/ changes accordingly.
• Establish and maintain effective relationship with customers and identify areas of service improvements by implementing regular calls and feedback mechanism
• Influence and escalate key customer issues in an effective way to ensure timely resolution
• Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation. 
• Influence and escalate issues / risks in an effective way to ensure timely resolution

Leadership & Teamwork

• Actively engage in establishing a strong control environment at GFOC
• Be a good team player 
• Self-driven and motivated
• Ability to deal with senior management

Operational Effectiveness & Control

• Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
• Effectively drive and manage change, plan business contingency and achieve cross-training