AddressAssociate director - Quality
Job Responsibilities:
- Develop and deploy a best-in-class Service Quality framework to drive higher performance on key business metrics in revenue cycle management.
- Act as a single point of contact and assume end to end ownership of managing all quality related conversations and escalations.
- Ensure standardization of Service Quality practices across the projects to drive measurable,repeatable, and predictable operations.
- Ensure calibration of Service Quality and leverage data-driven analysis for process improvements
- Be proactive in identifying process level gaps and lapses and set up early warning systems/methods to enable on time course correction.
- Manage, oversee, and support Internal Staff Development, Quality Management and Organization Development
- Support Organization's drive of enhancing delivery by assuming a leadership role in transformation to a Quality Organization
- Promoting and drive a culture of Quality Achievement and Performance Improvement throughout the Assigned Accounts. Enabling strong Data Driven Organization Model.
- Deployment of continuous improvement activities through Kaizen and Six Sigma Methodologies
- Drive a culture of continuous improvement within the organization by identifying areas for optimization in quality and training processes.
- Report out all process deviations and process control lapses to operations leadership to ensure high quality of outcome are seen.
- Utilize a variety of training methods, including workshops, simulations, upskilling, and e-learning to improve overall quality of operations
