Address
Form of work
SalaryOperational:
•Assists and coordinates all selling activities and communicate these activities throughout the hotel.
•Maintains a database of local, national and international group, catering and conference leads and ensures implementation of appropriate sales development and acquisition activities.
•Makes sure that all the sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information.
•Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
•Ensures room and banquet space inventories are reviewed weekly and that strategies are formulated to fill low occupancy periods.
•Follows the established hotel policies and procedures when signing contracts on behalf of the Marketing and Sales Department.
•Attends major travel, trade and corporate functions to network and promote the hotel.
•Plans and executes sales trips based on business priorities.
•Maintains current and obtains new accounts for the hotel.
•Entertains existing and potential customers and ensures that other Sales personnel entertain customers based on business priorities.
•Assists in creating a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
•Delegates appropriate duties and responsibilities to employees so as to equip, nurture and develop them whilst ensuring standards of operation and safety are maintained.
•Provides accurate information to Coordinators for the monthly consolidation report.
•Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
•Exercises responsible management and behaviour at all times and positively representing the Hotel management team and Hyatt International.
Administrative:
•Assists in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments.
•Ensures Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate.
•Represents Sales function in the absence of the Director of Sales.
•Assists in the preparation and update of the Departmental Operations Manuals.
•Ensures sales files and systems have correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
•Attends regular departmental communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
Customer Service:
•Monitors that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.
•Ensures that Sales employees also provide excellent service to internal customers in other departments as appropriate.
•Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial:
•Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
•Assists with the preparation of the annual sales plan.
•Assists in monthly sales report and reforecast.
•Assists in sales resources and funds, and control departmental costs.
•Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Marketing:
•Assists all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches,
