Address- Hire, manage, coach, and develop Fraud Detection employees.
- Deploy staffing strategies based on available resources and overall inventory.
- Closely monitor daily/weekly/monthly inventory, ensuring that all work is completed within service level agreements.
- Draft and maintain clear, effective procedural requirements.
- Adhere to a quality assurance program to ensure that all procedural requirements are being met, proper analysis is being conducted, and investigations are complete.
- Develop a training program to expand the skillsets of fraud detection employees
- Assist in the development and implementation of SVB technology initiatives
- Collaborate with technical support teams to improve the efficiency and effectiveness of SVBs fraud detection tools
- Plan and lead ongoing team meetings and trainings to ensure that all members of the Fraud Detection team receive clear communication regarding relevant SVB developments, industry news, and department priorities and goals.
Qualifications :
- Must possess a deep understanding of all fraud typologies.
- Must be able to properly allocate and reallocate resources to the plethora of tasks requiring completion to ensure all timeframes are met 100% of the time.
- Typically requires 2-7 years of experience in Fraud Detection/Investigations/analytics or closely related field, including: experience conducting complex investigations; providing training, feedback, and coaching; and helping drive BSA compliant investigative strategy.
- Must be skilled in people management, including the ability to thoughtfully and successfully deliver difficult messages, provide formal performance management, and further develop team members of all success levels.
- Strong oral and written communication skills are required.
- Bachelor's degree or higher preferred.
