Assistant Manager-Process Excellence- Gurugram

Key Responsibilities

• Lead complex and high impact organization-wide processexcellence projects to drive efficiency and customer delight
• Conduct entitlement studies, lead process re-engineeringprojects, and streamline workflows
• Drive insights and analysis from business metrics to driveoperations excellence.
• Be a change agent and work collaboratively with cross-functionaland cross-geography teams
• Lead in opportunity identification, business case creation,project planning BRD writing, support development, UAT, and final deployment
• Instill a continuous improvement mindset by working with/by trainingdelivery teams
• Project management (organizing, resourcing, prioritizing,expediting, taking practical business calls)
• Interviewing (curiosity, teasing out problems and ideas byasking the right questions)

Preferred candidate profile

• 5-10 years of experience in Process Excellence role
• At least 3 years of experience in software product developmentand implementation
• Proven track record in effective end-to-end project managementskills
• Experience in root cause eradication and problem-solvingmethodologies
• Well-versed with RPA projects and prior experience in Ui Pathwill be an added advantage
• Ability to understand business requirements and convert them totechnical requirements
• Excellent stakeholder management skills
• Excellent communication, negotiation, and document draftingskills
• Having a good understanding of QC tools, Lean, Six Sigma, andVisualization Dashboards
• Has Conceptual skills (ability to see the big picture, deriveplans from goals and objectives, grasp complex ideas, and come up with answersfor difficult problems)
• Previous experience in Process tools (including Design Thinking,Lean, Value Stream Mapping, Process Modelling)
• Bachelor's degree in Engineering or Statistics
• Preferably MBA in Operations

CoreCompetencies

• ServiceOrientation – Should be aware of both - the internal as well as externalcustomers and their needs; and is committed to meeting the customers’ evolving,long-term needs – the focus is on SERVICE
• ResultOrientation – Should be able to direct efforts towards developing andimplementing realistic action plans to meet business objectives; with a senseof urgency – the focus is on achieving RESULTS
• Initiative –Onemust not only understand and accept the responsibilities towards his/her job;but also, proactively works towards identifying challenges and its resolution –the focus is on seeking SOLUTIONS
• Professionalism– Shouldhave in-depth knowledge of all functions and displays not only required skillset, but also ethics and integrity while conducting the job – the focus is onPROFESSIONALISM
• Cooperation– Onemust ensure completion of all tasks at hand and simultaneously extends supportto team members and displays joint ownership towards achieving businessobjectives – the focus is on TEAMWORK
• Communication/Feedback– Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives – the focus is on OPENCOMMUNICATION

Other Benefits:

• Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
• Long-Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, andincentivize eligible employees towards long-term engagement, to optimize theirperformance and enable them to partake in the growth of the Organization andfurther its best interests.
• Transportation support: Bus facility (where available) is allocated to you based on yourrequirement and availability of seats.
• Focus on individual career growth:via career aspirations discussions, rewards & recognition, longservice awards.
• Career Enhancement programs through Continuous Learning, Upskilling, and Training.
• Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that providesexpert guidance on physical, emotional, and mental well-being to you and yourimmediate family members.
• Support Mechanisms: Various support mechanisms like buddy programs for new joiners,childcare facilities for new mothers etc. are made available for ourAssociates.
• Health Check-up Camp: Access to a mobile application that provides expert guidance onphysical, emotional, and mental well-being to you and your immediate familymembers.

Working Model:Work-from-office

HiringProcess:

Your interaction with us will include,but not be limited to,

• Technical / HR Interviews
• Assessment

Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!