Assistant Manager Claims - Business Operations

We are looking for aqualified associate delivery manager(ADM)having extensive Business operations support experience. Associate should be from management background and should be able to manage a team of 125 people and provide effective guidance to portfolio.

Associate will be responsible for supervising, handling and motivating 6-7 team leads and 125 members to achieve the goals.

JOB RESPONSIBILITY

Assistant Manager - will be responsible for the following:

· Drive Team to achieve process and service level agreements / metrics i.e., productivity and quality target within the established timeliness.

· Providing mentorship and leadership to team members, including directing and assigning work, communicating team goals and identifying areas for new trainings, skills and improvement areas.

· Managing hiring for their area and trainings, and keep management updated on team performance. Communicate concerns and handle hurdles of team members for smooth execution of projects.

· Address issues pro

We are looking for aqualified associate delivery manager(ADM)having extensive Business operations support experience. Associate should be from management background and should be able to manage a team of 125 people and provide effective guidance to portfolio.

Associate will be responsible for supervising, handling and motivating 6-7 team leads and 125 members to achieve the goals.

JOB RESPONSIBILITY

Assistant Manager - will be responsible for the following:

· Drive Team to achieve process and service level agreements / metrics i.e., productivity and quality target within the established timeliness.

· Providing mentorship and leadership to team members, including directing and assigning work, communicating team goals and identifying areas for new trainings, skills and improvement areas.

· Managing hiring for their area and trainings, and keep management updated on team performance. Communicate concerns and handle hurdles of team members for smooth execution of projects.

· Address issues proactively, prepare and implement solutions. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

QUALIFICATION

· Bachelors’ or Masters’ is Computer Science/ IT or equivalent

EXPERIENCE

11-14+ years overall experience & 5+ experience in Assistant/Team Manager role
People Manager role handling a team of >100-150 associates

SKILLS AND COMPETENCIES

· People Management skills/experience

· Data management, MS office-Excel/PPT, Problem solving skills

· End to end project Management of development projects and critical initiatives

· Self-driven and Accountable for all the deliveries

· Oversees strategic planning, budget development, and management for a multiple projects

· Directs multiple work functions with broad scope and strategic business impact.

· Interfaces with key stakeholders; develops strategies and facilitates performance measurement plans to optimize delivery

· Hires, trains, coaches, counsels, and evaluates performance of direct reports.

· Help in resource allocation and estimation efforts and delegate duties for routine activities.

· Investigate and explore upcoming new technologies and suggest for enhancements.

· Liaison with onshore team for effective delivery

· Handle vendor relationships to deliver services.

· Ensure and record requirements coverage by verification.

· Manages the communication portfolio for the team, ensuring effective means of communication are in place when facing crisis situations. Ensures accurate status reporting on all work efforts.

· Establishes and maintains collaborative relationships with key business partners. Strong verbal and written communication skills.

· Detail oriented

· Agile

· Inclusive