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Form of workWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
We are inviting applications for the role of Assistant Manager, Claims
We're looking for someone with deep understanding of US travel claims processing / travel industry & responsible for handling travel claims of Medical Treatment/hospitalization, Trip Cancellation, Baggage/Personal Items loss etc
Responsibilities
End to end knowledge of Travel claim lifecycle, identify duplicate/ inappropriate Claims and take actions accordingly
Responsible to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
Experience of handling new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
Ability to build positive collaborations across business and technical communities
Participates on improvement in execution initiatives for business divisions
Develop contingency strategies and plans for staffing changes
Comprehension, decision making, multi-tasking, strong written communication and customer service skill/demeanor to clearly articulate the resolution
US working hours and it is permanent night shift (7 PM to 4 AM IST)
There is no fixed Saturday and Sunday offs and there is 5 day working culture with weekend working
Qualifications we seek in you
Minimum qualifications
Any Graduate except technical
Excellent P&C Insurance knowledge
Proven experience in domain
Excellent analytical skills
Preferred qualifications
Ability to multi task and prioritize activities
Ability to work independently
Transition and operations set up experience
Experience of front ending with customer
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobAssistant Manager
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingNov 30, 2023, 3:34:43 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
