Asi- Service

Job Description for Area Service In-charge

About the Company

The CK Birla Group is a diversified US$2.4 billion conglomerate that has a history of enduring relationships with renowned global companies. With over 25,000 employees, 41 manufacturing facilities and numerous patents and awards, the Group's businesses are present across five continents. The Group operates in three industry clusters: Technology and Automotive, Home and Building Solutions, and Healthcare and Education. The group companies are strengthened by common ownership and shared guiding principles that include a focus on long-term value, trust-based relationships, and philanthropy.

Orient Electric is one of the leading consumer electrical brands in India with a diverse portfolio of fans, lighting, home appliances and switch gears. The erstwhile Calcutta Electrical Manufacturing Company became a part of the CK Birla Group in 1954 and was subsequently rechristened Orient Electric. The company takes pride in its R&D capabilities, the spirit of continuous innovation and its commitment to manufacturing cutting-edge lifestyle electrical products that meet the needs and expectations of modern consumers.

Orient Electric today is the largest manufacturer and exporter of fans from India, with a dominant presence in more than 35 international markets and annual revenue of INR 2,400+ Crores. It has the largest range of fans to suit varied aesthetic preferences and usage environments. Further, it has also paved the way for pioneering developments in home appliances, lighting, and switchgear. It is today the 3rd largest manufacturer of LED lamps in India and has been the first Indian lighting brand to have been awarded a BEE star rating for lamps. In the Home Appliances category, Orient Electric offers a wide range of products including water heaters, air coolers and small kitchen appliances. In the Switchgears category, it offers MCBs enabled with the revolutionary SDB (Snap Disc Bimetal) technology which provides a threefold advantage – precise tripping, better repeatability, and longer life, a range of modular switches and wiring accessories. Orient Electric represents De’Longhi in India for sales & service under an exclusive strategic partnership for its brands De’Longhi, Kenwood & Braun.

Orient Electric operates with a philosophy to carve out a niche in the global fan industry and evolve into a premier lifestyle home solutions provider. With operations spanning over 35 countries, Orient Electric has earned the trust of millions of customers by providing cutting-edge lifestyle electrical products. The company has a well-organized distribution network reaching 1,25,000+ retail outlets and an extensive service network covering more than 450 cities. For more information, please visit https://www.orientelectric.com

Designation: Area Service In-charge

Location: Kolkata

Job Responsibilities:

• To ensure service deliverance and achievement of service KPI targets.
• To ensure quantitative & qualitative goals of after sales service for Distributors, Channel partners & service franchisees.
• To give best sales support to all Service partners, stakeholders, and customers.
• Responsible for warranty obligations, customer complaints resolution & service image building.
• To provide timely support to the service partners and keep they updated on the company policies and processes.
• To ensure service canters have planned spares, tools & equipment.
• Plan for the Training need to all service staff of franchisees and distributors & to ensure all technicians are well trained, technically qualified and groomed well in soft skills.
• To ensure Service Network Expansion based on the sales plan and business need
• Service promotional activities planning & execution.
• Monthly review & MIS of operations.
• Ensure service processes are timely implemented in field, processes like policy, warrant, terms, Job Sheet, other technical process
• To act as a support hand to service franchisees for all operational issues:
• Spare parts, tools & equipment Planning,
• Clearing commercial issues in of service franchisee
• Attending escalated customers complaints.

To succeed in this role, you’ll need a customer-first attitude and the following:

• Business Acumen
• Knowledge of distribution network expansion

Why should you join Orient?

At Orient, we believe in capitalizing on the strengths and abilities of employees, helping them to become stronger and grow within the company. You will be part of a vibrant work culture that values, cares and help people reach their potential, having inspirational leaders being team oriented, inclusive, and diverse; and fostering a unique culture that balances innovation, knowledge sharing and risk management.