Application Support - Citrix, Windows (Rotational Shifts)

Application Support - Citrix, Windows (Rotational Shifts)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Front Arena is an industrial strength, web-enabled, highly scalable middle and back office, settlement and accounting system supporting organizations in the Capital Markets sector.  The Front Arena team within the Capital Market Business line administer the Front Arena’s production systems and are responsible for ensuring that these systems are always available. The successful candidate will work within a Global Team to ensure Production Environments Availability and Compliance across all Environments, Also define monitors and alerts across platforms and insure regular tuning and review. Additionally, the candidate will manage application releases into all Production Environments according to the Change Management process

What you will be doing

• Provide technical support for issues related to clients hosted environments for FIS CATR.
• Deploy product upgrades/Patches on the clients Production environment
• Perform root cause analysis for production issues
• Coordination between different teams during a production incident / Client On-Boarding
• Design procedures for implementation, system troubleshooting and maintenance.
• Develop scripts to automate repetitive tasks, issues resolution scripting.
• 3 to 4 years of experience in similar Job position.
• Work on APAC/EMEA/US shifts and require weekend availability for frequent changes on the system.

What you bring:

Essential Experience:

• Fluent in spoken and written English
• Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting

Desirable Experience:

• Financial markets knowledge
• Experience of multi-server distributed systems

Essential TechnicalSkills:

• At least 3-5 years in experience Application Support – Citrix,Windows
• Citrix,
• Windows Admin with Active Directory Experience,
• Ansible, experience in deployment using Ansible
• Control-M Jobs Scheduling tool
• SCAPM/Nagios Monitoring tool Experience.
• 3rd party tools Management
• SNOW Ticketing Tool
• Worked on/with System and Application Monitoring tool.

Qualifications:

• Computer Engineering Degree or equivalent professional experience.

Competencies:
Strong communication skills, client focus, planning, prioritizing and organization of work, team work and adaptability.

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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