Sr SRE (Application Support + Automation)

Who are we:
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Role:

·       Plan, manage, and oversee all aspects of a Production Environment 

·       Define strategies for Application Performance Monitoring, Optimization in Prod environment.

·       Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.

·       Support deployment of code into multiple lower environments.  Supporting current processes with an emphasis on automating everything as soon as possible.

·       Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.

·       Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.

·       Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.

·       Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

·       Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

·       Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

·       Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

·       Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.

·       Work with a global team spread across tech hubs in multiple geographies and time zones.

·       Ability to share knowledge and explain processes and procedures to others.

·       Share knowledge and mentor junior resources.

·       Able to perform on-call duties on a rotational basis.

·       Occasional off hours work required.

·       Candidate should have inclination for Training and should be good trainer and ready to mentor others.

Requirements