AddressWorking with multiple vendors and internal departments this role with gather and document the project requirements for any projects in the Relate application. Working closely with the Retail IT teams to ensure projects are successfully delivered to meet the specified requirements. The role of Technical Support Analyst – Relate will also collaborate closely with technical resources in support of various testing activities and phases.
The role is key to setting up and maintaining the variety of data sets within the Relate applications across the regions.
This role will also assist the Application Analysts with the various project initiatives by validating and translating business functional, non-functional and information objectives into to technical deliverables on the Relate application. Working together with the team to deliver core projects and ensure the Performance of the application is maintained.
Request
- Multiple years of Retail store systems information technology experience
- Familiarity with CRM tools and the application of Customer Data in Retail environment
- Understanding of Marketing Promotional activities
- Analytical skills to enable interpretation of data and identification of inaccuracies
- Familiarity with macOS and Apple Configurator 2 are a plus
- Ability to work with POS related systems
- Knowledge of Oracle Customer Engagement applications
- Knowledge of Oracle POS a plus which includes Polling, Sales Audit, Loss Prevention systems.
- Knowledge of Cloud based technology like Azure and AWS is a plus.
- Excellent troubleshooting and problem resolution skills
- Ability to work effectively within a team
- Must have the ability to work under pressure with time sensitive constraints.
- Excellent verbal and written communication skills
What you bring (Qualifications):
- Bachelor’s degree and four or more years of work experience.
- Bachelor’s degree in Information Systems or Industry recognized certifications is preferred.
