AddressRole Overview:
As an Account Manager you are responsible for hotel account management. You support Booking.com BV by informing new hotels in a specific area in India with respect to the services offered by Booking.com BV. You create quantity and quality reports on results and performance for information support to Booking.com BV. You provide hotels the (initial) training on how to use Booking.com’s system. You will assist the Supply Manager on the improvement of hotel availability and supply in order to support Booking.com BV in meeting the demands of the visitors on the Booking.com website.
This full time position will be based in the Mumbai office.
Key Job Responsibilities & Duties:
- Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolio
- Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and drivers
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer the organisations customers the best availability and driven pricing)
- Be knowledgeable on the organisations products so that their benefits and usage can be explained to Partners
- Find opportunities for partners that will help improve the organisations business by using its internal segmentation to prioritise
- Help identifying new potential partner leads and pass this leads on for further follow up Responsible for taking Customer Service partner concerns which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer
- Support the organisation of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their managed portfolio
Role Qualifications & Requirements:
- 4-5 years of experience in a relevant account management/sales/business development function
- Proficient in spoken and written English
- Affinity or experience within e-commerce and/or travel industry are considered a plus
- Proactive with a sense of responsibility and can work independently
- Accurate, strong analytical skills and an eye for detail
- Great teammate, self-motivated, flexible and open to change
- Hotel School or equivalent experience, or University background preferred
- Availability to travel up to 50% to a designated area within the country
Benefits & Perks: Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- Coffee, and snacks, including healthy and vegan options, daily*
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
*Please note that while our philosophy is the same in every location, benefits may differ by office/country.
#ThinkInclusion: Wellbeing & Inclusion at Booking.com:
Directly linked to our mission to make it easier for everyone to experience the world, Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
Career Development Opportunities:
- Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunities
- Unlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)
ApplicationProcess:
- Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department
- Please apply by using a CV in English
- The general recruitment process may entail: a phone discussion with the recruiter and two proficiency business interviews (3 stages)
Pre-Employment Screening:If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
