AddressThe Customer, Sales & Service Practice
- Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.
Practice : Customer Sales & Service I
Areas of Work : Marketing, Sales & Service
Level : Manager
Location : Delhi, Gurgaon, Mumbai, Bangalore
Years of Experience : 7-12 years
Explore an Exciting Career at Accenture :
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
- Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice.
The Practice - A Brief Sketch :
- The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions.
- As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
- As part of the team, you will drive the following Manage customer journeys across the lifecycle: Leverage the comprehensive suite of analytics, consulting and technology solutions that Accenture offers to create relevant customer experiences across the customer lifecycle, drive business performance, identify cost optimization opportunities through people, process or technology interventions.
- Manage solution design & execution : Lead process and technology assessment, KPI and definition, solution and vendor assessment for different technologies
- Monitor trends and analyze data to optimize solutions : Identify continuous process improvement opportunities
- Develop business case for designed strategies
Bring your best skills forward to excel at the role :
- Ability to conduct research to unearth facts and generate actionable insights/ability to translate findings into actionable insights
- Bring your strong analytical skills to analyze large volumes of data and combine them with macroeconomic factors and competitive benchmarking to cull out insights relevant to stakeholder teams
- Gather business requirements, design process & solution implementation : Collaborate with various client and Accenture business and technology stakeholders in implementing solutions and assisting in change management and adoption of the new tool/process
- Communication and Presentation Skills to share the perfect pitch with key stakeholders
- Client handling skills to develop, manage and deepen relationships with key stakeholders
Read about us - Blogs
Your experience counts!
- Master of Business Administration/Post Graduate Diploma in Management
- 7-12 years of relevant experience in managing full spectrum of sales, marketing & Service programs execution, from strategy definition to technical delivery, with deep functional, industry and client facing experience
Language Requirement :
- JLPT N3 qualified or better
- Will be able to hold business conversations with Japanese leadership and clients
- Will be able to generate deliverables in Japanese
- Exposure to analytical and data visualization tools
- Hands on experience with at least one of the front-office or back-office market leading platform tools such as Salesforce, Adobe campaign, Marketo, Adobe Experience Cloud, IBM Watson, Genesys, Amazon Connect, Microsoft Dynamics etc.
- Working with middle to senior management levels within existing organization/client organizations
What's in it for you ?
- An opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Accenture :
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
About Accenture Strategy & Consulting :
Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world.
Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network - a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.
Accenture Capability Network | Accenture in One Word :
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion
for making a difference, come and be a part of our team.
