AddressDesignation: Manager
Role: Account Management
Department: Corporate Health & Wellness
Location: Gurgaon
About Tata 1mg:
Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable,accessible and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we're just getting started. Leading the chart as one of the top consumer health platforms through ePharmacy, eDiagnostics, e-consult and offline stores, Tata 1mg has delivered over 15M ePharmacy orders, 2M eDiagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our
6400+ people enabling us to deliver on our mission consistently. Know more about us:- https://www.1mg.com/aboutUs
Brief about the Team:
Tata 1mg Corporate Health & Wellness team, under primary responsibility, is to serve as the key point of contact for existing corporate clients, taking charge of their health and wellness programs and client relationships, driving growth opportunities, and ensuring the successful implementation of health and wellness solutions for corporate clients.
What will you do?
1. Take on the primary role as the main point of contact for managing all matters related to existing customer accounts. Cultivate and sustain robust and enduring client relationships.
2. Manage the process of reconciling accounts and compile, generate, and distribute sales reports on a monthly, semi-annual, and annual basis. Predict and monitor crucial account metrics (such as user-related statistics and overall revenue).
3. Address daily client inquiries, manage escalations and fulfill requests. Ensure the prompt and successful delivery of our solutions, aligning with the customers requirements and objectives.
4. Serve as a bridge between various internal teams (including Program Management, Customer Service, Product Development, and Operations departments) to enhance the overall customer journey.
5. Clearly communicate the advancement of monthly/quarterly projects to both internal teams and external stakeholders.
6. Develop new business with existing clients and/or identify areas of improvement, drive engagement & wellness activities with existing clients
7. Collaborate with sales team to identify and grow opportunities within territory
8. May require some travel
What we are looking for
1. Proven work experience as an Account Manager, Sales Account Manager or relevant role
2. Graduate with 5+ year of experience in Business Administration, Sales or relevant field with hands on experience with P&L and reconciliations
3. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
4. Solid experience with MS Office (particularly MS Excel)
5. Experience handling day-to-day client escalations and delivering client-focused solutions to meet the needs
6. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
7. Excellent listening, negotiation and presentation abilities
8. Strong verbal and written communication skills
Why Join Us?
Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of Corporate Health & Wellness will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg.
Disclaimer
Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.
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