AddressAs the City General Manager, you will be responsible for the overall management and success of our restaurants in Mumbai. You will play a critical role in driving profitability, ensuring operational excellence, and delivering an outstanding customer experience. This position requires a strategic thinker, a hands-on leader, and a strong communicator who can lead a team to achieve business objectives.
Key Responsibilities:
1. Operational Excellence:
- Oversee day-to-day restaurant operations to ensure efficiency, quality, and consistency.
- Implement and enforce company policies, procedures, and standards.
- Monitor and optimize inventory levels, food quality, and safety protocols.
- Maintain cleanliness and hygiene standards in accordance with health regulations.
2. Financial Management:
- Develop and manage the budget for the city's restaurants.
- Analyze financial reports and implement cost-control measures to maximize profitability.
- Drive sales growth through effective marketing strategies and promotional activities.
3. Team Leadership:
- Recruit, train, and develop a high-performing team of managers and staff.
- Foster a positive and collaborative work environment.
- Set performance goals, provide feedback, and conduct regular evaluations.
4. Customer Experience:
- Ensure exceptional customer service and satisfaction.
- Address customer complaints and feedback promptly and professionally.
- Implement strategies to enhance the overall experience.
5. Compliance and Safety:
- Ensure compliance with all local and state regulations.
- Promote a culture of safety and maintain the highest food safety standards.
- Conduct regular inspections to identify and address potential hazards.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred).
- Proven experience in restaurant management, with at least 10 years of leadership experience.
- Strong financial acumen and budget management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and lead a diverse team.
- Exceptional problem-solving and decision-making abilities.
- Knowledge of food safety regulations and health standards.
