AddressAssociate DirectorCustomer Success JD:
We are working with some of the leading FMCG brands as Mondelez, Marico, Pepsico, Coca-Cola, Unilever, P&G, Godrej, Marico, Wipro, Britannia, and Adani who are using our product to launch and promote their products/brands and also discover real-time insights from the ground.
About Role:
Join us as the founding member of our Customer Success team and become the architect of our journey towards customer-centric growth. You'll own the entire post-sale experience for our FMCG clients, shaping their onboarding, campaign success, and long-term retention.
Responsibilities:
1. Own the FMCG brand journey: From onboarding and adoption to revenue retention and growth, you'll be the champion for our FMCG clients, ensuring their success at every step.
2. Become a trusted advisor: Leverage your product knowledge and planning expertise to manage post-sales activity, build rapport with clients, and recommend tailored strategies that accelerate their business goals.
3. Shape the future of Customer Success: As an early team member, you'll have a unique opportunity to define and build the foundations of our Customer Success motion.
4. Data-driven insights and action: Monitor campaign performance with a keen eye, providing valuable insights and recommendations to optimize results.
5. Clear communication and collaboration: Regularly present performance reports to clients, keeping them informed and confident. Collaborate seamlessly with internal teams to ensure flawless campaign execution and client satisfaction.
Requirements:
- Excellent presentation, organizational, and communication skills (both written and verbal).
- 3+ years of relevant full-stack experience as a Customer Success manager in B2B SaaS companies or Ad Platforms, dealing with enterprise-level customers.
- Strong data analysis and creative problem-solving ability.
- Team-first mentality, and growth mindset are a must.
