AddressVice President - Insurance Operations (16+ Years) - US Shift
Leadership opportunity for an Insurance Operations management professional who will be overseeing SLA delivery, managing relevant stakeholders and the incumbent will be some who will be managing managers. If this sounds interesting, read on!
Location: Pune
Shift Timing: 4.30 PM - 1.30 AM
Your Employer: A leading, global group with a strong foothold in specialty insurance and re-insurance services serving millions of customers across the full spectrum
Responsibilities:
1. Working with the organization to achieve the agreed SLAs, ideate and drive process improvements, calibrate and streamline processes across similar functions and mentor team members
2. Process Management & Improvement
3. Responsible for delivering on complex cases in the team with accuracy thereby ensuring client satisfaction
4. Ensuring up-skilling of teams as per requirement
5. Escalating delays and queries appropriately after due investigation
6. Managing process related issues and changes
Requirements
1. Graduate profession with minimum 16+ years of experience in any BPO/KPO/BFSI industry
2. 5+ years of latest experience with BFSI Client/Industry handling operations
3. 8+ years of people management experience
4. Comfortable working in US Shift 4.30 pm - 1.30 am
5. Should be well versed in relationship skills
6. Proficiency in MS Excel
7. Excellent communication skills and leadership skills
What is in it for you?
1. Leadership opportunity
2. Competitive Package
