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Join our dynamic team to lead sustainable performance strategies and improve enterprise-wide processes. This role offers the chance to manage a team of specialists and Account Managers, honing your leadership skills. We seek team members skilled in Leadership, Customer Focus, Control, Communication, Analysis, and Problem Solving. Make a significant impact in our stimulating environment and advance your career.
Job Summary:
As a Vice President Accounts Manager you will be seen closely partnering with various stakeholders to lead strategies for sustainable performance, improve enterprise-wide processes and meet business objectives. You will have the responsibility of 200+ specialists and Account Managers (manager of managers) supporting various work products and output.
We are looking for individuals with a passion for managing the efforts of others and possessing Leadership, Customer Focus, Control, Communication, Analytical and Problem Solving skills
Job Responsibilities:
- Coach, Develop, and Manage Others: defined by behaviors such as coaching others to help them improve their performance (i.e., coaching people who report to you on how to improve their skills); building the capability of one’s team and staff (i.e., ensuring direct reports have proper training and skills); and identifying and obtaining resources to support work related activities (i.e., assigning the right people to the right tasks; assigning the proper workload to team members).
- Drive a high performance, inclusive, people-focused, customer-obsessed culture to attract and retain top talent
- Inspires customer confidence through business knowledge and reliability; initiates and follows through with urgency to deliver solutions; anticipates customer needs with active listening and critical thinking; communicates directly yet with the appropriate level of empathy
- Partner with different stake holders to identify impacts to Customer experience and strategize on resolving issues for the customers
- Lead the transformation of the Business with multi-channel experience and training employees to equip them with required resources
- Establishes and maintains a proper control environment whereby policies, procedures and processes are understood by all associates and are consistently followed. Ensures that appropriate documentation is accurate and in place to enable a clear and auditable trail for all factual information. Holds subordinates accountable for compliance within a controlled environment
- Being a business partner with ability to manage influence upward and downward within function or cross functionally
- Having Knowledge of professional discipline and applies knowledge to influence decisions
- Approach problems logically and with good judgement to ensure the appropriate outcome for customers and the firm, making appropriate decisions quickly and effectively.
- Executes Flawlessly: Analyze the volume drivers for the business and ensure forecasting and staffing is appropriately positioned for optimum output with proposals to improve operational efficiency, through detailed process improvement analysis
- Understands broad picture of revenue and expense drivers and influences decisions that impact P&L
Required qualifications, capabilities, and skills
- 10 years of Call Center or other Customer Service Operational management experience
- Should currently be managing a unit of 200+ specialists/should have relevant experience
- Experience building strong relationships with internal and external business unit stakeholders to help facilitate successful achievement of goals
- Ability to create and achieve a desired future state vision through influence on group and individual goals.
- Strong decision making capabilities and the ability to identify problems and propose solutions
- Strong attention to detail, organizational, written/verbal communication and presentation skills to senior and executive management
- Bachelor’s degree or equivalent experience required
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
