AddressThe VP-Operations is responsible for the organization's ongoing operations, growth strategy, performance, and execution plan for growth. Build a diverse, motivated, and collaborative team that takes the organization to a global scale and level. The position will manage a team size of 200-250 people.
Operations Management and Service Delivery:
- Strategic Planning: Collaborate with the executive team to develop and execute the company's strategic plans, including short-term and long-term goals. Provide input on operational feasibility, scalability, and potential growth opportunities.
- Increase operational effectiveness globally by communicating values, develop operational strategic initiatives, assigning accountabilities, planning, monitoring and appraising the outcomes.
- Find innovative ways to leverage data and technology to improve service delivery and operational efficiency.
- Ensure team performance exceeds stated targets on KPIs viz., productivity, Turnaround Time, accuracy and coverage and will drive to improve the same on a continuous basis.
- Create and drive KRAs for the team which aligns delivery with organizational goals & objectives.
- Workflow Optimization: Analyze and improve the end-to-end workflow of teleradiology services, from image acquisition to report delivery. Collaborate with IT teams to enhance technology platforms, develop efficient data management systems, and implement automation solutions.
Financial Management:
- Drive company growth for both operational and financial outcomes by owning the Budgets, Capex & Opex.
Performance & People Management:
- Oversight of key MIS and dashboards with timely interventions to keep company on track.
- Continuously review performance reports for the Project, Operations, Sales and Marketing leads.
- Creating a work environment in which employees are committed to their organization, feel pride and job ownership.
- Formulate, execute, monitor, assess and recalibrate motivation plans for enhanced employee morale and appropriate reward systems.
- Motivate staff, create a work environment that facilitates teamwork and open communication.
Relationships:
- Building strategic alliances and partnerships with the different teams to collaboratively execute business strategies.
- Assist CEO in fund raising ventures and participate in expansion activities like investments, acquisitions and corporate alliances.
- Build relationships with key contacts across the global clients for smooth functioning of the business
- Strong relationship with her/his core Operations team to drive organizational goals and objectives.
Desired Qualification:
- Bachelor's / Master's degree in business or healthcare
- MBA from Tier -1 University /Institute
- Any graduate or (MBA ) with 20+ years of relevant experience
Skills and experience:
- Global professional exposure
- Excellent written, oral and client- facing communications skill
- Strong People Management skills
- Strong Change Management skills
- Budget and financial focussed mind-set
- Business Acumen
Location: Bangalore
