Vice President, Deputy Head Of Client Profitability Analytics, Finance Operations Gsc

Business:Client Profitability – Reporting and Analytics. Global Finance Operations

Open positions: 1

Role Title: Vice President, Deputy Head of Client Profitability Analytics, Finance Operations GSC’s

Global Career Band: 4

Location: Bangalore

Why join us?

Context - Finance Operations (FinOps) is an integral part of Global Finance, supporting teams around the globe through high quality delivery across a broad range of Finance activities. FinOps operates as one connected team of c3k FTEs (c35% of Global Finance) organised around key global processes; FinOps operates in multiple locations in India, Poland, priority and network markets. FinOps is currently undergoing a significant transformation to realign existing ‘global process owners’ towards the three future pillars, namely Accounting Operations, Data Operations and regionally led Reporting Operations.

Business Finance Operations (BFO) team supports Global Businesses in taking informed decisions by providing timely useful and insightful MI on business performance. The team is responsible for reporting of actuals, analysis of numbers, supporting Forecast and AOP of business and delivering meaningful MI to business. BFO team provides support to Global and regional CFO teams, regions and countries and engage with various stakeholders across Finance

Business Finance – Client Profitability teams are responsible for submissions, reconciliations, controls & assurance, and reporting & analysis of Client Profitability financials including the Multi-jurisdictional reporting metric as part of external disclosures. BFO team provides support to global & regional CFO teams, country business finance teams and engage with various stakeholders across finance & business. This is a centralized team to support Wholesale and WPB client reporting processes and now building an analytics pillar within the team structure for quick turnaround of insights to senior leadership within Finance.

Opportunity:

• The key thing for this role is to develop a new suite of multi-jurisdictional reporting (MJR) and an analytical capability to measure and manage MJR business within the coverage teams, and support the group build understanding on MJR strengths and opportunities across markets.
• Supporting Wholesale and WPB Business Finance Client Profitability teams in providing client and product level analytics i.e client behavior, transaction patterns, opportunities to enhance revenue and returns, risk profile, product, and market penetration.
• Develop and building a team to support business analytics to manage the end-to-end reporting, modeling, and related analytics around those models.
• Leading & driving transformation initiatives through development and deployment of technology-based solutions using Cloud, Python etc. to continuously improve the model and analytic solution execution for global finance.

What you’ll do:

Principal Accountabilities KPI and Targets

Impact on the business

• Leading a team of modelers in developing best in class statistical/analytical/ML models and deploying these across various products & portfolios for strategic planning/ forecasting and internal/ regulatory stress testing programs.
• Hands-on involvement across the various stages of modeling life cycle like defining model scope to model development, validation, testing, documentation, scenario analysis etc.
• Lead liaising with IMR to provide support during their review, manage the action plan arising from their review, adapt model and documentation accordingly.
• Translate model outputs into forecasted business outcomes and explain them to business stakeholders
• Providing analytical solutions by drawing linkages between model outcomes, portfolio specific nuances and internal and external regulations
• Leading development and deployment of new tools and modelling techniques – Python, R, Machine Learning solutions, cloud (preferred) to live business problems on a day-to-day basis.
• Drive business benefits through self-initiated projects. Act as a Subject Matter Expert (SME) in modeling.Ability to work hands-on on analysis, projects and coach junior analysts on technical (SAS, Python, R, excel, data understanding, modelling techniques) and/or functional areas.
• Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.
• Stay on top of changing regulatory needs, reporting standards and understand their impact on the models.
• Manage a team that aspires to deliver high-impact data science and analytics solutions, along with actively managing the team’s workload ensuring that prioritization of activities is established with stakeholders.
• Work with multiple stakeholders/functions on multiple projects simultaneously and deliver in a timely, efficient and effective manner, while understanding the overall objective.
• Recruit, on-board, train, coach, develop talent and proactively retain high performing team members.
• Manage relationship with key stakeholders in the Business (Onshore and Offshore) to build confidence in team, facilitate migration of additional responsibilities to team and enable stakeholder’s investment in development of the team.

Process Improvements-

• Continuous review of process with the objective of improving the resource utilization, time taken and quality of deliverables
• Ideate, develop & deploy operational efficiency enhancing solutions using new tools, techniques, and technology.

Stakeholder Management

• Effective Relationship management with stakeholders, managing service delivery.
• Continuous engagement with stakeholders on evolving business and functional requirements to work towards standardization in line with group organizational initiatives.
• Establishing an effective and robust communication channel with multiple stakeholders to ensure timely flow of information and continuous feedback mechanism.
• Monitoring and review of all projects with stakeholders to ensure that all stated SLAs are met.
• Influence and escalate key issues in an effective way to ensure timely resolution.

Leadership & Teamwork

• Actively support in maintaining an environment within the team which fosters knowledge sharing and open forums.
• Motivate and develop (and recognize) team members in order to meet deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.
• Develop the soft skills and technical competency of team by putting together personal development plans for all team members.
• Ensure ‘key man’ or concentration risk is mitigated through an equitable distribution of work.
• Ensure the team is adequately cross-trained and cover is in place for all key functions/businesses/regions.
• Ability to work across locations and teams and collaborate effectively.

Operational Effectiveness & Control

• Ensure all standard processes are correctly and thoroughly documented in Standard Operating Procedures (SOPs).
• Maintain service delivery of the designated finance processes per the standards set out in agreed SLAs within the HSBC operating framework taking into account key operational risk (including people & processes).
• Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement.
• Adherence to Group policies, audit, controls, and compliance requirements including but not limited to declaration of secrecy, data protection act, health, safety and security, clear desk policy.
• To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
• Effectively drive and manage change, plan business contingency and achieve cross-training.
• Ensuring business continuity plan is documented, agreed with business partner and tested as per agreed timelines