Teleperformance - Senior Manager - Operations (5-10 Yrs)

- Must have great understanding about BPO Metrix- Skills for planning, assigning, and directing work
- Meet or exceed KRA's of all team members
- New training and ongoing training of team members
- Responsible for revenue generation of assigned process and span
- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client
- Hold team meetings on a regular basis with the direct reports
- Document and communicate system and business process gaps
- Ensure process operates efficiently according to client and company measures
- Be directly responsible towards fostering the development of your team by motivating
- Strong Client Handling Skills