AddressAbout Swiggy
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.
Mandate 3 : Employees to be located in their place of posting / respective office base location.
About the role:-
The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.
Roles and Responsibilities:-
- Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
- Improve and maintain promised delivery times for better customer experience.
- Conduct classroom/field training at an individual level for better customer experience.
- Conduct regular field audits for better compliance among Pickup and Delivery Partners.
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
- Ensure excellent customer experience by solving order level escalations.
- Support Pickup and Delivery Partners during emergencies and exigencies.
Desired Skills:-
- Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
- Should have a bike and be willing to travel within the city.
- Should be available to work on Weekends.
- Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
- Should know local geographical area knowledge and should be able to converse in local languages
- The candidate should have an entrepreneurial attitude / should be a go-getter
- Must have attention to detail and critically think through to resolve problems.
- Must have customer service skills and be able to maintain a consistent, high level of services.
