AddressProvide Technical Support and assistance to end-users via phone, email, remote desktop, or in person.
Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, and other IT equipment.
Install, configure, and maintain desktop operating systems (Windows, macOS, Ubuntu) and software applications.
Troubleshoot and resolve connectivity issues, including LAN, WAN, and VPN connections.
Set up and configure new desktops, laptops, and peripheral devices for users. Perform routine maintenance tasks such as system updates and OS patches.
Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
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