Address This frontline, customer facing position involves handling incoming call activity and processing cases received through Vonage’s CRM portal and assigned queues. The successful Tier 1 agent will complete level 1 support tasks, conduct initial triage and information gathering, and follow escalation process to ensure successful handoffs and resolution of advanced issues. Consistent communication with Vonage Customers is crucial. Meeting or exceeding established productivity and performance targets provides the foundation for delivering world class support. […]
Handle incoming call activity and process/complete...
