Senior Technical Support Engineer

Technical Support Engineer

Role Description: Technical Support Engineer

The ideal candidate is a hands-on Support Engineer with experience in enterprise ServiceDesk. They must be at ease

troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.

Role Requirements

? Provide 24x7 support primarily in US shifts for enterprise users

? Excellent Communication skills

? Skilled to troubleshoot ISP & OS related technical issues

? International (US, EU, Australia) Inbound voice and chat experience

? Accent trained

Maximum CTC : 4.2L / annum and Transportation&Shift allowances of Rs 9,500/mon

Technical skills requirements

The candidate must demonstrate proficiency in,

? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application

(billing/data center)

? Hands on experience in enterprise tools like GSuite, and Microsoft Office

? Familiar with ticketing Tools like ServiceNow and JIRA

Qualifications

? 1 to 5years of work experience in International Voice Technical Support

? B.Tech, BCA, BCOM (Computers), M.Tech, MCA