AddressThe Uniqode story:
Uniqode started out as a way to solve the disconnect between the physical and digital worlds by leveraging technology.
Over the last few years, Uniqode became the chosen platform for over 50,000 businesses worldwide for their proximity marketing needs. We're currently powering over 200 Million QR Code scans worldwide and growing at a 100% rate.
We pride ourselves on being a people-oriented company with investors like Accel and Telescope supporting us in our journey. We are a group of passionate and driven individuals focused on building a world-class product through collaboration.
Uniqode’s team is spread across India and the USA, with offices in New York and Bangalore.
What we are looking for in our Support Engineer (Full time Contract):
- Worked as a Technical Support Engineer for at least 2+ years
- Experience in identifying, debugging, and fixing issues in production systems.
- Must have a strong understanding of how APIs work.
- Act as the primary point of contact for customer-facing teams, ensuring escalations are happening and following up to resolve issues.
- Be the bridge between the customer-facing teams and the engineering team.
What we expect from you:
- Experience in writing scripts in Python or Javascript to automate operations tasks or generate reports using APIs.
- Must know how to use debugging and monitoring tools such as Grafana or Datadog.
- Work closely with the development team to report and resolve bugs and improve overall product quality.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proactively educate customers on product features and best practices to optimize their experience.
What people say about us:
We pride ourselves on being a company that values and cares for its people. Our Glassdoor and G2 reviews are a testament to that.
Working hours and Compensation:
The designated working hours will be from 2:00 PM to 11:00 PM IST.
The hourly rate ranges from $20 to $25 per hour, based on a 40-hour workweek.
Job Type: Contract
