AddressReq ID: 63303
Department: Tech COO Domains Enterprise Service Management
Division: Technology
Location: Bengaluru
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
As a L1 Support you will be part of CMS- command centre you will work in Australia Operations Banking domain on rotational shifts. You will support multiple critical C1 applications on production environment. Ability to interact with individuals at all levels and can work as a part of a team, as well as independently.
What will your day look like
Continuous Batch/jobs monitoring, Monitoring application health dashboard.
A team player and ready to work in 24*7.
Need to perform daily health checks of the C1/C2 applications which is around 50+.
Daily Batch/Jobs status reporting to customers and stakeholders.
Analysis of job failure, initial triage of incidents, need to perform available workaround for long running batches and job failures.
Follow escalation process which is in place and KB’s /Runbooks to restore the services.
Generate daily/weekly/monthly report and need to send business.
Liaising with applications team to get application issues fixes.
Need to participate in daily Scrum call- and stand-up calls.
What will you bring?
1-2 years of experience in SQL, Unix/Linux.
Hands on knowledge on Shell scripting or python will be advantage.
Continuous measurement of SLA Response and Resolution
Service improvements activities like, Incident’s reduction, AI and innovation for application stability.
Batch monitoring and workflow knowledge would be great.
Knowledge of Incident management and ITIL process.
Worked in application/production support
Strong communication and presentation skills
Ability to effectively communicate to all stakeholders (technical and non-technical) A team player.
1-2 years of experience in SQL, Unix/Linux.
Hands on knowledge on Shell scripting or python will be advantage.
Continuous measurement of SLA Response and Resolution
Service improvements activities like, Incident’s reduction, AI and innovation for application stability.
Batch monitoring and workflow knowledge would be great.
Knowledge of Incident management and ITIL process.
Worked in application/production support
Strong communication and presentation skills
Ability to effectively communicate to all stakeholders (technical and non-technical) A team player.
So, why join us?
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you, but ANZ is committed to helping you do this by providing you with the support, tools and resources you need.
Here are some links to help you get started
Five Pillars of Career Success
Manage your Career
Steps to Career Success
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Job Posting End Date
05/04/2024, 11.59pm, (Melbourne Australia)
