It Support Engineer

Role: IT Support Engineer

Location: Remote/Bangalore

Shift: 8:00 Pm to 5:00 Am (Night shift) or 6:30 Pm to 3:30 Am

Experience: 2 to 5 Years

Role Overview:

As an IT Support Engineer, you will be responsible for diagnosing and resolving hardware and software issues, assisting with IT equipment setup and maintenance, and providing excellent customer service to our employees. Your role is crucial in maintaining the productivity of our team members by ensuring their IT needs are met promptly and effectively.

Responsibilities:

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  Provide technical support to end-users via phone, email, or in-person, addressing hardware and software issues promptly and professionally.
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  Troubleshoot and resolve hardware and software problems related to desktops, laptops, printers, and other IT equipment.
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  Assist with the installation, configuration, and maintenance of computer systems, software, and peripherals.
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  Set up user accounts, permissions, and passwords.
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  Collaborate with the IT team to implement and maintain IT security measures, including antivirus and firewall solutions.
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  Install and update software applications and operating systems.
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  Perform system backups and data recovery as needed.
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  Assist with technology procurement, including selecting and ordering hardware and software.
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  Train employees on the use of IT equipment and software applications.
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  Maintain documentation of IT assets, software licenses, and troubleshooting procedures.
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  Stay up-to-date with technology trends and developments to provide proactive support.

Requirements

Requirements & Skills:

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  Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
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  Proven experience in an IT support role.
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  Strong knowledge of Windows and/or macOS operating systems.
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  Familiarity with hardware components and troubleshooting techniques.
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  Excellent problem-solving and communication skills.
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  Ability to provide exceptional customer service.
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  Knowledge of network protocols and basic network troubleshooting.
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  IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

Benefits

Perks and Benefits (In addition to all the Mandatory Statutory Benefits such as PF, Group Medical, Gratuity etc.) the following perks and benefits are also provided:

• Professional Certifications offered based on interest and career progression.
  
• Maternity and paternity leaves.
  
• Professional Development Training programs offered as part of Career Growth.
  
• Great Rewards and Recognition for star performers.
  
• Be part of a Centre of Excellence like no other.
  
• International Travel Opportunities – Travel opportunities to meet with Clients for On-Site training and represent the Company at various Industry Events and Conferences.
  
• Be part of a Committee of your Choice (ISO, Sustainability, CSR, Training and Development, Health and Wellness, Reward and Recognition, Entertainment and much more).
  
• Join a World Class Organization that puts employees first.