Support Analyst

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function :

BP2S APS – IT Functions à Is a set of IT Finance, Client Services and Control System (CSCS), Client Solutions applications in BP2S .We are providing 24 x 7 Support along with rotational on-call Support in Chennai. Currently in Chennai, we have 3 Application (1 C1, 1 C2 and 1 C3). The team provide L1 and L2 Support related to Incident Management & Event Management.

Job Title:

Senior Support Analyst

Date:

30/10/2023

Department:

APS IT Functions

Location:

Chennai

Business Line / Function:

BP2S IT Functions APS

Reports to:

(Direct)

NA

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

1

Directorship / Registration:

NA

Position Purpose

The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility.

Responsibilities

• As the applications to be supported are Client focused , high professional support service is expected

• Supporting Application end to end, Managing issue and Incident

• Monitor and Troubleshoot

• Communicate with stakeholder to inform, investigate and alert about issue.

• Skill in creating and maintaining the knowledge base

• Knowledge in writing/reading scripts (ksh..)

• Creating Application support/technical documentation

• Creating Application support/technical documentation

• Skill in creating and maintaining KEDB

Technical & Behavioral Competencies

• Knowledge and experience with HP-UX/LINUX OS

• Experience with Unix scripting

• Knowledge and experience with Database ( Sybase , Oracle )

• Experience with PL/SQL

• Knowledge in Java

Specific Qualifications (if required)

• Knowledge of ITIL.

• Bachelor’s degree required; advanced degree considered a plus.

• Minimum 3 and Maximum 5 years financial industry experience

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Communication skills - oral & written

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop others & improve their skills

Analytical Ability

Ability to inspire others & generate people's commitment

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

• Please Note – We need