AddressAbout BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Job Title:
Senior Support Analyst
Date:
30/01/2024
Department:
Global Banking
Location:
Chennai
Business Line / Function:
Core Banking IT
Reports to:
(Direct)
Ravish UPADHYAY
Grade:
(if applicable)
(Functional)
Ravish UPADHYAY
Number of Direct Reports:
Directorship / Registration:
NA
POSITION PURPOSE
The role is for a Support Analyst with experience of working within a dynamic and demanding environment reacting to changing business needs who works equally well as an individual or as part of a team.
1. Provide the Techno-functional support to Core Banking Platform department.
2. To Understand the project requirements functionally and Technically
3. To perform technical tasks (Adhoc tasks, batch runs) as per project need
4. Provide functional support as per project requirement
5. To mentor the junior resources in the team
6. Project status reporting
Responsibilities
DIRECT RESPONSIBILITIES
1. Responsible to drive / contribute to global projects; gain in experience and knowledge at a Technical level and functional level in Core banking.
2. Contribute to Issue resolution, RCAs, Process improvements
3. Pro-active status reporting with Leads.
4. Strong Ownership of assigned tasks to closure.
5. To ensure all activities carried-out and solutions proposed, planned and delivered are compliant with policy guidelines specified by BNPP Paribas group globally
6. Gather project requirement and prepare business requirement documents (BRD), functional specification documents (FSD) and other functional documents as per requirements.
7. Provide linkage between the client’s business and technical tasks regarding the requirements throughout the development life cycle.
8. Provide maintenance and support towards resolving issues, bugs etc on products put on production.
9. Resolve and provide functional support for adhoc queries from users.
CONTRIBUTING RESPONSIBILITIES
1. Contribute To Knowledge Repositories.
2. Prepare reusable templates for faster delivery.
TECHNICAL & BEHAVIORAL COMPETENCIES
SPECIFIC QUALIFICATIONS (IF REQUIRED)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Adaptability
Communication skills - oral & written
Ability to share / pass on knowledge
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to manage a project
Ability to understand, explain and support change
Ability to develop others & improve their skills
Ability to develop and adapt a process
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
