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Form of workDESCRIPTION
Amazon is looking for AVS Manager in Retail Business Services (RBS). AVS Manager would manage a large group of strategic vendors through a team of PF Leaders, Team Leads and Brand Specialists across Amazon EU stores. Key job responsibilities
As AVS Manager, you will be responsible to deliver impact to a large group of strategic vendors, both directly and through a team of PF Leaders, Team Leads and Brand Specialists reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with AVS Central teams, Retail Category leads and in-country AVS Product Family owners to understand your vendors' needs and define the right goals and targets. You will be expected to contribute to continuous enhancements and innovation within the service.
The candidate will be a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. Further, the candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. They have a passion for people leadership and are at their best when they're building, developing and managing high-performing teams. You will lead the team of Managers that looks into strategic and operational aspects of vendors business with Amazon. A day in the life
Managing a team of Managers, prioritizing strategic initiatives and provide escalation support as needed. Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams. Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization. About the team
Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction. We are open to hiring candidates to work out of one of the following locations: Bangalore, KA, IND
BASIC QUALIFICATIONS
- MBA degree from a Tier 1 institute
- Demonstrated success managing a team with a track record of developing a high performing team.
- 12+ years' experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality.
- Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Service mindset and ability to use metrics to measure service levels.
- Written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.
PREFERRED QUALIFICATIONS
- E-Commerce experience preferred
- Success managing dynamic account portfolios
- Program management experience
- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
