Address
Form of work Opening: 1 Nos.
Job ID: 71570
Employment Type: Full Time
Reference:
Work Experience: 5.0 Year(s) To 10.0 Year(s)
CTC Salary: 4.00 LPA TO 8.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Consumer Durables / Appliances & Furnishings
Qualification: B.Tech/B.E. - Electrical; B.Tech/B.E. - Electronics/Telecommunication
Location:
- Chennai
Job Description:
Position Summary:
Service responsibilities for Water Treatment (purifier)/ Water Heater, Monitoring Service Delivery, support
to service provider & Sales network, Implementing process & system, Revenue Generation, customer
satisfaction.
Essential Functions/Responsibilities:
Service responsibilities for Water Treatment (purifier)/ Water Heater, Monitoring Service Delivery, support
to service provider & Sales network, Implementing process & system, Revenue Generation, customer
satisfaction.
Essential Functions/Responsibilities:
- Meet CSAT & service delivery target as per organization YOY target.
- Maintain Service Delivery operations for location.
- Dealers/ Distributors/ Customers visits.
- Planning for spares/accessories for branch & ASPs.
- Regular Product & soft skill training for direct/ASP/DS team.
- Development of service infrastructure for location.
- ISO, ASP review & improvement actions.
- Dealer defectives management as per organization policy.
- Leading, managing & monitoring the performance of technicians to ensure efficiency
- Monitoring of CRM on regular basis for smooth service operations and pending calls.
- Responsible for claim settlement for all the ASPs before 15th of every month.
- Yearly revenue target as per yearly budget.
- Monthly report as per business requirement.
- Service expansion as required, ensure 100% service coverage.
- Regular Quality feedback to support organization to have continuous improvement
Desired Profile / Criteria / Skills :
Desired characteristics:
Person should be techno commercial, strong in communication & presentation skills, experienced in
consumer durable services, customer handling skill, knowledge on MIS & computer skill
Qualifications:
Person should be techno commercial, strong in communication & presentation skills, experienced in
consumer durable services, customer handling skill, knowledge on MIS & computer skill
Qualifications:
- BE electrical / electronic course
Key Skills :
- Service
- Service Delivery
