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Title - ServiceNow Platform Engineer
Grade - Supervisory Associate
EY Technology:
Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 400,000+ people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
The opportunity
EY Technology is expanding the team which manages and maintains our growing internal ServiceNow platforms. This is an opportunity in a fast-paced environment working and consulting on technical projects, architecture and best practices with our world class developers, support and platform engineering staff. As a ServiceNow Architect you will become one of the go-to staff who provide strategic direction, ensures project implementation and leverages a deep understanding of the platform to ensure critical business needs are met. The goals of the ServiceNow Architect are to provide answers to technical queries, provide technical guidance, assist with complex break fix and technical requirements and act as a central resource for all things ServiceNow. This position requires you to challenge yourself to create and innovate while ensuring current and future continuity and extensibility of the platform.
Your key responsibilities
In this key role you will be responsible for working with multiple teams and internal clients to assist with the following duties:
- Requirement Analysis:
- Design and Development
- Integration
- Scripting and configuration
- Troubleshooting
- Testing
- Documentation
Skills and attributes for success
The skills you bring to our growing team will be instrumental in the success of future projects and the transformation of our platform into a more user centric experience while ensuring current and future continuity and extensibility. Your expertise will bring knowledge which can be shared with fellow staff members to present them with educational opportunities to enrich their career growth while teaching best practices. A candidate must be able to quickly adapt and learn our environment and constraints to add value to our team.
To qualify for the role, you must have
- At least 5 years of hands-on experience in design, development & administration experience of the ServiceNow platform.
- Experience in analysing the business processes and translate them into technical specifications for ServiceNow development.
- Experience in customizing ServiceNow applications ensuring alignment with best practices and platform standards.
- Experience in scripting and customization of ServiceNow components.
- Experience in custom application development.
- Experience in Integrating ServiceNow with other third-party systems, databases, and applications.
- Extensive experience with ServiceNow APIs for integration purposes, including REST and SOAP and associated security protocols.
- Experience in troubleshooting issues related to application performance and make recommendations for improvement.
- Experience in developing and executing test plans for ServiceNow applications to ensure the reliability and quality of the developed solutions.
- Substantial Service Portal Experience.
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator.
- Exceptional communication skills which allow effective communication with all ranks of stakeholders who may be technical or non-technical stakeholders.
- Ability to drive execution and initiatives with minimal supervision.
Ideally, you'll also have
- ITIL v3 or v4 Foundations Certification
- Experience with Agile Development Methodology
- Experience with minimum two ServiceNow applications.
- Schedule Flexibility (we have global stakeholders)
What we look for
Our team values self-starters who demonstrate leadership skills and value the contributions of individual team members and leverage their strengths. Demonstrated technical leadership coupled with the ability to see the big picture to avoid causing technical debt or cross platform issues is a necessity. Having a 'can do' attitude and being able to work with and mesh well with multiple people from diverse backgrounds and negotiating diverse personalities while effectively communicating is key to this position.
What working at EY offers
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you
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