AddressKey Accountabilities:
Fulfil all responsibilities in relation to:
- Responsible for managing value proposition for HNI /PCG clients.
- Drive product and lifestyle innovations.
- Designing and executing strategic alliances with brands / partners catering to specific needs of HNI Trader clients.
- Design and delivery of differentiated service experience.
- Design product campaign and differentiated communication strategy.
- Partner with decision management & finance team to monitor customer revenue to proposition revenue.
- Review customer service metrics, operational processes & implement changes to improve the overall customer experience along-side compliance requirements.
Job Duties & responsibilitie:
- Create top of the line experience for HNI Trader clients.
- Drive and manage the growth of portfolio of clients by upgrading lower tier clients & new clients to affluent segment by extensive use of analytics & direct marketing.
- Gathering competitor information and aligning opportunities for differentiated positioning of product and services.
- Get new partners for deepening the wallet share of existing customers and acquire new customers.
- Drive innovative solutions, ways to engage and communicate with customers and segment owner.
- Design & drive product & life cycle campaigns and differentiated communication strategy
Job qualification & experience (Preferred):
- Master's degree with specialization in Marketing from a recognised institute
- Experience of at least 5 years in BFSI with knowledge in Marketing management or Customer campaign management.
- Broking Product - Knowledge on F&O, Commodity & Currency derivatives and Stocks & IPO will be an added advantage.
