AddressSKILLS REQUIRED:
- Expertise in Quality & Training domains
- Excellent command on Powerpoint presentation & excel
- Demonstrated success in Transactional Quality
- Exposure to different improvement frameworks like six sigma, lean
- Thorough knowledge of MS office tools like Power point & excel are critical for the job
- Exposure to evolving Technologies, automation
- Strong communication & facilitation skills
- Strong analytical skill- ability to work with huge volume of data using statistical tools
- Flexible approach to tackling projects
- Good team player
- Good Presentation skills
Key Responsibilities:
- Lead TQ support for a new strategic offering, training as a Service for our clients
- Drive continuous improvement program across processes
- Analysis of utilization, efficiency and available data for the process
- Undertake detailed process improvement studies and up skills the team members
- Mentor Green Belt/Yellow Belt projects
- Drive culture of continuous improvement
- Provide Training and quality support, development of metrics and dashboards in line with customer requirements
- Ability to lead a team, coordinate with other locations and drive standardized practices
- Should meet and exceed client metrics: External & internal quality metric should be consistently green
- Strengthen quality management processes/framework to improve quality delivery
- Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
- Ability to get out of the box ideas and Process Improvement Initiatives in the process
- Should drive Process Control & Compliance in addition to managing Audit requirements
- Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc.
- Should have persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client expectations/engagements effectively
- Excellent Transactional Quality Domain Knowledge
- Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role"
