AddressJob details
Job title
Senior Manager / Manager - Hospitality Sales
Employment type
Permanent
Number of openings
1
Job function
Hospitality
Preferred location
Job description
Job description
JOB SUMMARY - Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable the achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
- Works with company leader to ensure understanding of strategy and effective implementation of this strategy for the segment.
- Works with the management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the leadership team.
- Assists with the development and implementation of promotions, both internal and external.
Maximising Revenue
- Provides positive and aggressive leadership to ensure maximum revenue potential.
- Recommends booking goals for sales team members.
Managing Sales Activities
- Monitors all day-to-day activities of direct reports.
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Analyzing & Reporting on Sales and Financial Data
- Analyzes market information by using sales systems and implements strategies to achieve the property's financial room and catering goals.
- Assists Revenue Management with completing accurate six-period projections.
- Review sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service
- Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of the product (e.g., rooms, meeting facilities and equipment, food, and beverage), service levels, execution against the contract, and overall satisfaction.
- Empower employees to provide excellent customer service.
- Observe service behaviors of employees and provide feedback to individuals.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Executes and supports the company's Customer Service Standards and Property Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.
Building Successful Relationships
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplication.
- Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
- Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships and customers. on-the-job the job training tools for employees.
Work experience: 5-8 years in 5-star hotels; luxury experience in leisure destinations, and resorts would be an added advantage.
Education: 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major.
Experience(years)
5 - 8
Qualification
MBA / PGDM
Skills
Marketing,Communication,sales&marketing
Organization unit
Company
Sula Vineyards Limited
Department
Hospitality
Sub department
The Source
Designation
Senior Manager - Hospitality Sales
Region
West
Branch
Nashik
