Madurai

0-2.5 Years

INDIA

"To effectively manage cross functional teams to ensure project delivery/solutions are as per the customer specifications and requirements; and, ensure customer satisfaction of project quality and progress To prepare reports| analyse various data cuts and support roll outs as per the identified requirements. To effectively manage cross functional teams to ensure project delivery/solutions are as per the customer specifications and requirements; and, ensure customer satisfaction of project quality and progress.Support the adoption of the project lifecycle and deliverables, programmer level risk and issue coordination.Track status of programmer deliverables and milestones.Co-ordination of publication, review and sign-off of major Project Management deliverables.Handle Onboarding of resources into the project by coordinating client interview followed by assignation of the shortlisted resources to the project in coordination with Work Force Planning Commission (WPC).Conduct project induction for the employees on the Do s and Don ts in the project, escalation matrix in the project, introduction to the project etc.Taking responsibility on completion of the mandatory trainings available for a newly joined employee before he/she hits the client floorTaking ownership in collecting the data from the team leads and managers in the project to prepare the monthly Newsletter for the project which would be circulated in the higher management level and to the customerTimely submission of all the reports(Daily/Weekly) Providing the data for the higher management and key stakeholders like finance and WPC on the project billing and expected additional billingHandling the request of new positions on customer requests and replacement of existing positions on attritions through PRFs (Procurement Tool) and coordinating their timely closure with the WPC (Workforce Planning Team) and RMG (Recruitment Team) to avoid billing loss to the project.Taking leadership in coordinating the Catalyst activities for the employees in the offshore for the Work Life Balance.Coordinating and handling the official meetings for delivery management for the projects.Handling the InfoSec Audit parameters for the project to be compliant in all aspects." (1.) To maintain high login Efficiency (Availability) for customers. (2.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time. (3.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (4.) Work on value adding activities such Knowledge base update and self development. (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases. (6.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.

B-Tech

1

PMO-Program Management-Program Management

1385630BR